Support Services.


Customer Services

CUSTOMER SERVICES

What is Personalized Service? Award Winning Customer Care

Our attitude and commitment to delivering a superior experience for our customers through Ownership, Pro-Activity, Communication and Responsiveness.

For us, and our customers, Personalized Services is much more than simply doing your job. It’s about going the extra mile in serving customers – or supporting someone who does. It means that as a customer of CITIC Telecom International (SEA), you’ll have a dedicated account manager and not a ‘call centre hotline’. It means we know your name and we strive to know your business.

We regularly conduct independent third-party surveys of our customer base. The feedback from these surveys and focus groups say two things about our people that is unique to CITIC Telecom International (SEA):

• We hire really good people – a customer support team that is genuine, stable in the role and able to build long-term relationships.
• Our people exhibit real accountability, they take responsibility for making things happen.

Personalized Services in action – Best Practices In Customer Service

Personalized Service is not just a slogan for us, it is woven through everything we do from recruitment and internal initiatives, to product development and the way we provide support.

It drives many decisions in our company in order to ensure that our customers experience the full personalized service difference throughout their relationship with CITIC Telecom International (SEA).

You Deserve The World’s Best Customer Care – Only One Company Can Deliver

CITIC Telecom International (SEA) is the world leader for customer care, winning the ‘Best Customer Care’ award for Personalized Service at the World Communication Awards.

The World Communication Awards is considered to be the leading global event of its kind, bringing together organisations who are shaping the industry for the future and setting the bar with best practices for all other communications companies around the world to follow.